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Credit Policy

U.S. Federal Agencies and Municipalities are prequalified for Net 30 payment terms.  All other customers will be on a pre-paid/credit card status.

Claims

In the rare event you receive a damaged package; you may file a claim directly with the carrier. All claims must be reported immediately with OSI. Please retain all original packaging and documentation for the carrier to review if necessary.

Warranties

OSI warrants all our products to be free from defects in workmanship and materials for the life of the product. Items must be used for the intended purpose and cared for in accordance with recommended procedures. Should any product be found to be defective, please refer to the returns section of our General Conditions and Terms of Sales for direction on returning a product. Once a product is received at our facility and evaluated it will be either repaired or replaced at no charge to you.

This warranty does not extend to parts, materials or equipment not manufactured by The Officer Survival Initiative, in respect of which the customer will only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to The Officer Survival Initiative.

In the event of a refund, The Officer Survival Initiative will not be liable under any circumstances for any amount in excess of the purchase price of the product. In no event shall The Officer Survival Initiative be liable for any special, consequential or incidental damages of any kind arising from the purchase or use of its products under any circumstances. The customer will be responsible for any and all return shipping charges. This warranty applies only to the original purchaser and is non-transferable.

This warranty does not apply to Body Armor or other ballistic items. 

Equipment Repairs

OSI requires that any repair work be done by the manufacturer.  All other repair work or modifications performed elsewhere will void the warranty and shall release The Officer Survival Initiative, it’s parent company, subsidiaries and partners from all liability and responsibility as the manufacturer and/or distributor.

Copyright Information  

OSI, The Officer Survival Initiative, and Officer Survival Initiative are all trademarks of Emmerson Holdings, LLC. All materials contained in this Catalog and on our web sites (www.officersurvival.org, www.officersurvival.com) are protected by international trademark and copyright laws and must only be used for personal, non-commercial purposes. The unauthorized reproduction or distribution of material from this Catalog or from our web site is STRICTLY PROHIBITED unless you have obtained the prior written consent of Emmerson Holdings, LLC. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material, or still images from audiovisual material available in this Catalog or on our web site.

Ballistic Armor

-Armor products ship direct from the manufacturer.  Average delivery time is 2-3 weeks, though on occasion delays do occur.  Should a delay occur, we will notify you of such.

-Body armor WILL NOT be sold to international customers or shipped to any address outside of the United States, including APO/FPO addresses.

-Body armor is only available to public safety agencies, registered private security companies, employees of the same with proof of affiliation and statement of job related use from the agency, or to individuals who hold a current law enforcement commission (including reserve, special, or retired), a current, state issued concealed weapons permit or concealed pistol license, or who are active duty members of the United States Military.  Armor will not be shipped until evidence of such has been obtained. 

-Body armor is not available to residents of the state of Connecticut who are not commissioned law enforcement officers.

-It is illegal for a convicted felon to purchase body armor.

-All armor sales are final, no returns.  If you receive your armor in a damaged state, you must notify OSI within 24 hours of delivery and provide photographs of the damage in order to receive a replacement set of armor.

 

Armor products ship direct from the manufacturer.  Average delivery time is 2-3 weeks, though on occasion delays do occur.  Should a delay occur, we will notify you of such.

Body Armor Restrictions

-Body armor WILL NOT be sold to international customers or shipped to any address outside of the United States, including APO/FPO addresses.

-Body armor is only available to public safety agencies, registered private security companies, employees of the same with proof of affiliation and statement of job related use from the agency, or to individuals who hold a current law enforcement commission (including reserve, special, or retired), a current, state issued concealed weapons permit or concealed pistol license, or who are active duty members of the United States Military.  Armor will not be shipped until evidence of such has been obtained. 

-Body armor is not available to residents of the state of Connecticut who are not commissioned law enforcement officers.

-It is illegal for a convicted felon to purchase body armor.

- See more at: http://www.officersurvival.org/products/cratus-6400sa-series-armor-plates#sthash.h7q0vAmK.dpuf

5686 NE Minder Rd, Ste. 101 Poulsbo, WA 98370 United States 206.641.9620

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