The Officer Survival Initiative carefully inspects all products prior to shipment, in the event you receive a product different from what was originally ordered or appears to have a defect please notify us within 24 hours.
The following guidelines apply to all orders to ensure proper credit is given to the appropriate customer. Be advised you will need to meet the "Eligibility" requirements listed directly below prior to contacting us.
Eligibility for return
Merchandise must be in new resalable condition, returned within 30 days from invoice date and in its original unopened packaging.
Ineligible items for return
Items that are: sterile, opened, expired, return date exceeding 30 days from invoice, discontinued, special order, customized, or when the integrity of the item is compromised.
All armor is inspected at the point of distribution and shipped FOB Origin. All armor sales are final. No refunds or returns will be allowed on armor products.
Non-warranty returns will be charged a 15% restocking fee.
Customer service must be notified by emailing firstname.lastname@example.org to receive a RMA (return merchandise authorization) number. To expedite the process please include the original order number, purchase order number or invoice number, if available. Upon approval you will receive return directions via email along with your written return authorization documentation. This documentation must accompany all packages being returned.